Frequently Asked Questions

Return Procedure

If for some reason you think that the delivered product is defected, then please send us your product images with order no. at info@ybuw.com with short description of your problem. Our Sales representative will reach you within 24 hours.

Return Window

When an error has been confirmed, we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.

Customer will have 10 days from the date of delivery of products for the entire process of complaint. A written complaint over email along with supporting pictures showing the error has to be sent to us for investigation. If the error is confirmed, customer will get remake order within 7-10 business days.

If the customer needs a refund then no remake will be done and refund will be processed within 7-10 business days.